CONVERSING WITH EASE
Identify techniques to use in conversing with strangers
Recognize different levels of conversation & initiate conversation with a stranger
THE SUCCESSFUL NEGOTIATOR
Employ win / win negotiating strategies to achieve your goals
DIFFUSING VERBAL CRITICISM
Respond non-defensively to verbal criticism
Employ a five-step method to identify the problem, diffuse the attach and arrive at a solution
THE COACH
Determine reasons for someone’s sub-standard performance
Coach the person to improved performance
ASSERTING YOURSELF EFFECTIVELY
Learn the mental and physical benefits of being assertive
Employ the four-step method for addressing a problem and asking for help
Overcome resistance to your requests